Refund policy

Return & Refund Policy

Last updated: September 9, 2026

At Fitoutfit, every product is made and fulfilled specifically for your order. Because our products are produced on demand, all Fitoutfit T-shirts and apparel are FINAL SALE.

No Returns or Exchanges

We do not accept returns or exchanges for:

Change of mind
Wrong size selected by the customer
Different color preference
Personal preference
Change in style preference
Incorrect selection made while placing the order
Products that have been washed, worn, altered, or damaged after delivery

Please carefully check the product description, size chart, color, and other product details before placing your order.

Damaged, Defective or Incorrect Products

Although our products are final sale, we want you to receive exactly what you ordered.

If you receive a product that is:

Damaged during delivery
Defective due to manufacturing or printing
The wrong product
The wrong size/color compared with what was ordered
Significantly different from the product shown or described on our website

please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

Your Shopify order number
Clear photographs of the product
Clear photographs/videos showing the issue
Photographs of the packaging/shipping label, if applicable
A brief description of the issue

Our team will review the information and determine the appropriate resolution.

Depending on the situation, the resolution may include a replacement, refund, or another appropriate solution.

Refunds

If a refund is approved, it will generally be issued to the original payment method used for the order.

The time taken for the refund to appear in your account depends on the payment provider, bank, or card issuer.

Orders That Are Undelivered or Returned to Origin

If an order cannot be delivered because of circumstances such as an incorrect/incomplete address, recipient unavailability, refusal to accept the shipment, or repeated unsuccessful delivery attempts, the shipment may be returned to the fulfillment provider.

If the customer requests a refund for an undelivered order, Fitoutfit may review the shipment status and circumstances before determining the appropriate resolution.